Privacy Policy.

Please note that this pri­va­cy notice is updated from time to time. If you have any ques­tions about this privacy notice, please con­tact privacy@​vpsgroup.​com

Pri­va­cy Notice

1. Impor­tant Infor­ma­tion And Who We Are

Pur­pose of this pri­va­cy notice

Tyrion Security Bidco Lim­it­ed (“VPS”) has cre­at­ed this pri­va­cy notice in order to demon­strate our firm com­mit­ment to pro­tect­ing and respect­ing your per­son­al data (your​“infor­ma­tion”). The pri­va­cy and secu­ri­ty of your infor­ma­tion is very impor­tant to us. This pri­va­cy notice is intend­ed to pro­vide you with details about how any infor­ma­tion that we col­lect from you, or that you pro­vide to us, will be processed. It is there­fore also intend­ed to assist you in mak­ing informed deci­sions about your use of our web­site. Please read the fol­low­ing infor­ma­tion care­ful­ly to under­stand our prac­tices regard­ing your infor­ma­tion and your per­son­al data and how we will use and pro­tect it in all of your inter­ac­tions with VPS.

Who We Are

This privacy policy and notice applies to all visitors and third parties (“you” and “your”), of Tyrion Security Bidco Limited, company number 08994051, a limited company registered at Broadgate House, Broadway Business Park, Chadderton, Oldham OL9 9XA, and any members of our group including any subsidiaries as defined by section 1159 of the Companies Act 2006.

It is impor­tant that you read this pri­va­cy notice togeth­er with any oth­er pri­va­cy notice we may pro­vide on spe­cif­ic occa­sions when we are col­lect­ing or pro­cess­ing your infor­ma­tion, so that you are ful­ly aware of how and why we are using your information.

You can con­tact VPS at any time as follows:

– By email­ing privacy@​vpgroup.​com for ques­tions about this pri­va­cy notice or how we use your information

– By email­ing tellmemore@​vpsgroup.​com for ques­tions about our prod­ucts and services

– By writ­ing to us at: VPS Group Pri­va­cy Team, VPS Group, Broadgate House, Broadway Business Park, Chadderton, Oldham, OL9 9XA

Please also refer to sec­tion 13 below for fur­ther VPS con­tact details.

2. What Infor­ma­tion Do We Collect?

Nei­ther VPS nor WPEngine (our website publisher) (“we”) will col­lect any infor­ma­tion about indi­vid­u­als using this web­site or our ser­vices, except where it is specif­i­cal­ly and know­ing­ly pro­vid­ed by them, or as oth­er­wise explained in this pri­va­cy notice.

We will col­lect infor­ma­tion about you that you give us by fill­ing in forms on our web­site (includ­ing the​“con­tact us” form), request­ing or obtain­ing a quote, or by cor­re­spond­ing with us (including about any products or services), whether by phone, email or oth­er­wise. We will also col­lect infor­ma­tion that you pro­vide when you reg­is­ter to use our web­site, search for a prod­uct or ser­vices, report a prob­lem with our website, give us feedback or contact us, or have any other interaction with us.

Exam­ples of the infor­ma­tion that you might pro­vide to us are as follows:

• Iden­ti­ty data includ­ing your first name and last name
• Con­tact data includ­ing your email address, tele­phone number
• Com­pa­ny data includ­ing your com­pa­ny name, job title and billing address
• Tech­ni­cal data includ­ing IP address, any login data, and oth­er tech­nol­o­gy you might use to access this website
• Mar­ket­ing and com­mu­ni­ca­tions data includ­ing your pref­er­ences in receiv­ing mar­ket­ing from us and your com­mu­ni­ca­tion preferences

There will also be some lim­it­ed infor­ma­tion that we may col­lect about you our­selves. On each of your vis­its to our web­site, we will auto­mat­i­cal­ly col­lect stan­dard cook­ies – please refer to sec­tion 7 below of this pri­va­cy notice for fur­ther infor­ma­tion about this.

3. Why We Need To Col­lect And Use Your Information

We need to col­lect your infor­ma­tion to be able to respond to enquiries for our products or services, to deliv­er the ser­vices or prod­ucts you request from us, and to ful­fil any orders or con­tracts you place with us. For exam­ple, if you vis­it the VPS web­site and request a quote for secu­ri­ty ser­vices, we need to use your name and email address to send you the quote you have request­ed. If you enquire about ser­vices or accept the deliv­ery of ser­vices, you accept that VPS will store your details in our data­base for the pur­pos­es of ful­fill­ing your enquiry and/​or contract.

Any oth­er pro­cess­ing of your per­son­al data will either be with your con­sent (for exam­ple, we will only send com­mu­ni­ca­tions about spe­cial offers to cus­tomers who tell us they want to receive this) or because we are legal­ly required to process it.

4. How We Use Your Information

Your per­son­al data col­lect­ed through our web­sites will only be used for the pur­pos­es for which it was pro­vid­ed by you. We may share your information with other companies within the VPS Group, but only within the company that the information is gathered.

The infor­ma­tion col­lect­ed may also be used to:

• Send you the infor­ma­tion you have request­ed and/​or enable us to pro­vide the prod­ucts, goods or ser­vices that you have request­ed from us
• Set up con­tact details for you on our cus­tomer man­age­ment database
• Ful­fil the terms of any con­tract with you
• Where it is nec­es­sary for our legit­i­mate inter­ests (or those of a third par­ty) and your inter­ests and fun­da­men­tal rights do not over­ride those interests
• Ensure that con­tent from our web­site is pre­sent­ed in the most effec­tive man­ner for you
• Pro­vide infor­ma­tion that may be use­ful to you, if you have con­sent­ed to this, such as offers on prod­ucts we have quot­ed on pre­vi­ous­ly for you. We may con­tact you by email or phone
• Noti­fy you of changes to our services
• Antic­i­pate and resolve prob­lems with any ser­vices sup­plied to you
• Send state­ments, invoic­es and pay­ment reminders and col­lect pay­ments should you con­tract with us

If you do not want us to use your data on this way, or if you want to stop receiv­ing these mes­sages from us, please refer to the ​“How to opt-out” para­graph at sec­tion 12 of this pri­va­cy notice.

We do not intend to trans­fer your infor­ma­tion out­side of the EU.

We may also use your infor­ma­tion to admin­is­ter our web­site and for our own inter­nal oper­a­tional and admin­is­tra­tive pur­pos­es only, includ­ing trou­bleshoot­ing, data analy­sis, test­ing, and as part of our efforts to keep our web­site safe and secure. We may also use your IP address to help diag­nose prob­lems with our serv­er and to admin­is­ter our web­site only.

5. How Long Do We Keep Your Information?

We will only retain your information for as long as reasonably necessary to fulfil the purpose for which it was collected, including the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements.

We will retain your infor­ma­tion for the fol­low­ing time periods:

• If we hold your infor­ma­tion for the pur­pos­es of an order or con­tract you have placed with us, we will hold your infor­ma­tion for as long as the con­tract is in place for the goods or ser­vices you ordered from us, and for a rea­son­able peri­od after the con­tract ter­mi­nates or expires, to ensure we can still answer any queries you might have about the ser­vices you had received, and to sat­is­fy any legal, account­ing or report­ing requirements
• If we hold your infor­ma­tion for the pur­pos­es of a quote or sur­vey we have pro­vid­ed, but you did not ever place an order with us, we will hold your infor­ma­tion for a rea­son­able peri­od after pro­vid­ing the quote or sur­vey (in case you do decide to place an order with us)
• In addi­tion, if we hold your infor­ma­tion because you have told us you are hap­py to receive com­mu­ni­ca­tions from VPS about our prod­ucts and ser­vices, then we will hold this for a rea­son­able peri­od of time, and until you tell us you no longer want to receive those com­mu­ni­ca­tions (as you can unsub­scribe at any time)
• If there is any infor­ma­tion we hold about you due to a legal require­ment, we will hold it for as long as we are legal­ly required to do so

In some circumstances, we might anonymise your information so that it can no longer be associated with you, including for research or statistical purposes, in which case we may use this information without further notice to you.

You have var­i­ous rights in rela­tion to the infor­ma­tion we hold about you, includ­ing rights to access your infor­ma­tion and rights to have it delet­ed from our sys­tems. Please refer to sec­tion 8 for more infor­ma­tion about this.

6. Who We Share Your Infor­ma­tion With

We take your pri­va­cy seri­ous­ly, and we will only share your data with third par­ties in lim­it­ed cir­cum­stances. We require all third par­ties to respect the secu­ri­ty of your per­son­al data and to treat it in accor­dance with the law.

By using our web­site, you agree that we have the right to share your per­son­al infor­ma­tion with:

• Care­ful­ly select­ed sup­pli­ers and sub-con­­trac­­tors who are ful­ly com­mit­ted to pro­tect­ing your data (for the pur­pos­es of per­form­ing any con­tract we enter into with you). We do some­times use third par­ty sup­pli­ers to help us deliv­er ser­vices and ful­fil cus­tomer orders
• Exter­nal sup­port ser­vices (includ­ing any IT ser­vice providers) for the pur­pos­es of pro­vid­ing admin­is­tra­tive and tech­ni­cal sup­port to VPS, includ­ing with our web­site, to ensure we can deliv­er your order and ful­fil our con­tract with you
• Pro­fes­sion­al advis­ers includ­ing audi­tors and insurers
• Any mem­ber of our group, which means our sub­sidiaries, par­ent com­pa­ny, ulti­mate hold­ing com­pa­ny and its sub­sidiaries for the pur­pos­es of deliv­er­ing your order, ful­fill­ing our con­tract with you, help­ing us iden­ti­fy ser­vices and prod­ucts that might be of inter­est to you and con­duct­ing cus­tomer research

• Where we are under a duty to do so in order to com­ply with any legal or reg­u­la­to­ry oblig­a­tion, or to pro­tect the rights, prop­er­ty or safe­ty of VPS and our cus­tomers. This includes exchang­ing infor­ma­tion with oth­er com­pa­nies and organ­i­sa­tions where we are legal­ly required to do so, for exam­ple for the pur­pos­es of fraud pro­tec­tion and cred­it risk reduction

7. Cook­ies

Please see our separate Cookie Policy which is accessible through a link on our website.

8. Your rights in rela­tion to your information

Your per­son­al data is also pro­tect­ed by the Data Pro­tec­tion Act 2018, the Gen­er­al Data Pro­tec­tion Reg­u­la­tion (and any local oth­er leg­is­la­tion and any leg­is­la­tion or reg­u­la­tions that might super­sede this) (GDPR). VPS takes its oblig­a­tions under the GDPR seri­ous­ly, includ­ing the require­ment that any per­son­al data we use and process must be col­lect­ed for a spec­i­fied and legit­i­mate pur­pose, must be accu­rate and kept up to date, and we must ensure the secu­ri­ty of your per­son­al data is main­tained, includ­ing against acci­den­tal loss and unau­tho­rised access.

You also have var­i­ous rights under GDPR in rela­tion to your per­son­al data, includ­ing the following:

• You have rights to access your information (commonly known as a ‘subject access request’). This enables you to receive a copy of the personal data we hold about you and to check we are lawfully processing it
• You have the right to request the correction of the personal data we hold about you
• You have the right to request the erasure of the personal data in certain circumstances (where there is no good reason for us to continue processing it)
• You have the right to object to the processing of your personal data by VPS where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data
• You have the right to data porta­bil­i­ty, which allows you to obtain and reuse your per­son­al data for your own pur­pos­es across dif­fer­ent services
• You have the right to with­draw your con­sent to VPS using your per­son­al data
• You have the right to request the restriction of the processing of your personal data
• You also have the right to make a com­plaint with the data pro­tec­tion author­i­ty in the UK (the Infor­ma­tion Commissioner’s Office — https://​ico​.org​.uk/). We would, however, appreciate the chance to deal with your concerns before you contact the ICO, so please contact us in the first instance using the details in this privacy notice

If you want to exer­cise any of these rights, please con­tact us at privacy@​vpsgroup.​com. We may need to request spe­cif­ic infor­ma­tion from you to help us con­firm your iden­ti­ty and ensure your right to access your per­son­al data (or to exer­cise any of your oth­er rights). This is a secu­ri­ty mea­sure to ensure that per­son­al data is not dis­closed to any per­son who has no right to receive it. We may also con­tact you to ask for fur­ther infor­ma­tion in rela­tion to your request to speed up our response.

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than one month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you of this and will keep you updat­ed about our progress.

9. Changes To This Notice

We keep our pri­va­cy notice under reg­u­lar review. You should reg­u­lar­ly check this notice for updates.

This pri­va­cy notice was last updat­ed on 16^th May 2025.

10. Your Consent

By using this web­site, you con­sent to our col­lec­tion and use of your infor­ma­tion as described in this pri­va­cy notice.

11. How We Main­tain The Secu­ri­ty Of Your Information

This web­site has robust secu­ri­ty mea­sures in place to try to pre­vent the loss, mis­use and alter­ation of the infor­ma­tion under our control.

We treat all per­son­al data that we hold with the utmost care and secu­ri­ty. Sub­ject to the terms of this notice and any con­tract that we have in place with you, any details you pro­vide to us or that we store will remain confidential.

The data that we col­lect from you will be stored on our secure servers. Once we have received your infor­ma­tion, we will use strict pro­ce­dures and secu­ri­ty fea­tures to pre­vent unau­tho­rised access. Where we have giv­en you (or where you have cho­sen) a pass­word which enables you to access cer­tain parts of our web­site, you are respon­si­ble for keep­ing this pass­word confidential.

Unfor­tu­nate­ly, the trans­mis­sion of infor­ma­tion via the inter­net can nev­er be guar­an­teed to be com­plete­ly secure. While we will do our best to pro­tect your per­son­al data once we receive it on our web­site and servers, we can­not guar­an­tee the secu­ri­ty of your data when it is trans­mit­ted to our web­site over the inter­net, as there are cer­tain mat­ters that will be out­side of our con­trol (for exam­ple, any virus­es that might exist on your com­put­er). The ini­tial trans­mis­sion of your per­son­al data is there­fore at your own risk. Once your data has been received on our plat­forms, how­ev­er, we take own­er­ship for its secu­ri­ty as set out in this pri­va­cy notice.

12. How To Opt-Out

You have the right at any time to ask us not to process your per­son­al data. We do need to process cer­tain per­son­al data to be able to ful­fil any order or con­tract that you place with VPS (includ­ing your name, email address, phone num­ber and address), so please be aware that any opt-out in rela­tion to this data will have an impact on our abil­i­ty to deliv­er our oblig­a­tions to you.

From time to time, we do also send cus­tomers infor­ma­tion about our prod­ucts, ser­vices and spe­cial offers. We only send this to cus­tomers who have specif­i­cal­ly giv­en their con­sent to receive these com­mu­ni­ca­tions, at the point they sub­mit an enquiry on our web­site. You can opt-out of receiv­ing these com­mu­ni­ca­tions at any time by email­ing tellmemore@​vpsgroup.​com or using the ​“unsub­scribe” link at the bot­tom of any emails you receive from us.

Our web­site may also, from time to time, con­tain links to and from the web­sites of our part­ner net­works, adver­tis­ers and affil­i­ates. If you fol­low a link to any of these web­sites, please note that these web­sites have their own pri­va­cy poli­cies, and we do not accept any respon­si­bil­i­ty or lia­bil­i­ty for these poli­cies. Please check these care­ful­ly before you sub­mit any per­son­al data to those websites.

13. Con­tact­ing VPS

You can con­tact us using the fol­low­ing con­tact details: